"Hon, would you take a look at the computer while I'm at work and see if you can get it to go online?" he asked. Fine. But if he couldn't do it with a master's degree in Computer Mumbo-Jumbo, what was I going to do? So I tried. Now we had each attempted tweaking and adjusting settings to find and fix the problem, each of us suspecting the other of having great technical abilities that neither of us apparently possessed. Each of us failed.
The IT department at my husband's place of employment recommended PC eSupport. They charge an affordable flat rate no matter how long it takes and they don't charge if the can't fix it. I supposed it was worth a try. So I called.
Well, anyone who has ever worked with technical support and actually sat by the phone waiting for the technician to call you back in "five" knows that you have time to shower, run to the grocery store, start dinner, and walk the dogs before you will hear back from them. So I went downstairs to make a pot of coffee and wait. As I am rinsing out the pot, my technician calls me back. He tells me that (not asks me whether) the program has completed.
Thinking there would be more action required of me, I explained that I needed to go back upstairs. "No need," he said. "I just wanted to let you know that the program worked and I am in your computer repairing it now. I will call you back when I am finished." I didn't know what to say. I think I managed to eek out, "Um, OK," before hanging up.
I made my coffee and went up to watch. I am always fascinated by the "ghost in the machine" when they take control via remote access. I watched as he deftly moved programs around and deleted and added things to my computer. After a total of about fifteen minutes or so, he called me back and told me it was working now. Additionally, he had found a few more viruses and removed them and then gave the whole computer a "tune up." I was dumbfounded.
When he asked if I wanted to purchase six months of ongoing virus support from them, I immediately replied in the affirmative. OMG! These guys are awesome! I would call them again in a heartbeat, especially now, since I am pre-paid. So now you know.